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FAQs – Fashdes

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FAQs

HOW TO SHOP AT FASHDES?

Do I need an account to place an order?

-No, all you need is an email address. We recommend you register for an account to add pieces to your Wishlist.


How do I place an order on your site?

-Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to cart’. Once you've added all items, go to check out.
Sign in to your account or, if you've not yet created one, proceed via guest checkout.
Enter your address, payment method, and delivery details to complete your order. That's it – we'll confirm the order, and it will be carefully prepared and shipped to you, with updates every step of the way.


Where can I find size & fit advice?

-Click on ‘Size Guide’ on the item’s page to view our conversion chart.


Can I cancel my FASHDES order or make changes to it?

-We can always make changes if your order has not been shipped. Please contact our customer service at FASHDES for more information. Find out more in our Return & Refunds Policy.


I have forgotten my password: What should I do?

-Simply follow the 'Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

WHAT ARE THE PRICING OPTIONS AND PAYMENT METHODS AVAILABLE?

Why is FASHDES pricing special?

-At FASHDES, you are shopping for pieces from our luxury brands and partners worldwide, expertly curated for you by our team. Each FASHDES partner determines prices, so the price of the same item may vary. Please note: Placing an item in your shopping cart does not reserve it.


When will my card be charged?

-If you pay by debit or credit card, full payment is usually taken once your order is ready for shipping. However, your bank or card issuer may immediately reserve the order amount in your account.


What payment methods do you accept?

-At this moment, we only accept the following credit cards:
Visa
MasterCard
American Express
Discover
Diners Club
Apple Pay
Pay Pal
All payments are processed through a secure checkout system.


Will my personal details stay safe?

-Absolutely. We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the FASHDES Privacy Policy.

CAN I RETURN AN ITEM AND GET A REFUND?

What is FASHDES returns policy?

-We offer a full refund (excluding delivery costs and import duties/taxes if applicable) on any items returned to us within 14 days of the delivery date. All returned pieces must be unworn, undamaged, and unused, with all tags attached to their original packaging. Unfortunately, we cannot accept returns for items based on scent. Our partners ship only new items. We cannot accept returns based on these circumstances.


When will I receive my refund?

-Once your return is received, we must verify if the items/products comply with our Returns Policy. Once this verification process is complete, our customer service team will process your refund through the original payment method and will normally appear within 5-7 business days, depending on the processing time of your payment provider.


I have received the wrong item in my order. What should I do?

-Please contact info@fashdes.com and provide us with pictures of the front and back of the whole item, the defect/wrong part of the item, the tags attached to the item, the tags/stickers attached to the box/plastic covering of the item, and also the documents/labels (AWB labels, Thank You note) that came with the package for us to carry out more detailed investigations. In the absence of what is requested, unfortunately, we will not be able to proceed further with your request. Thank you for your understanding and your cooperation.

HOW DO I DETERMINE THE RIGHT SIZE AND FIT FOR ME?

Where can I find size conversion charts?

-View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.


How can I get a better understanding on how a piece will fit?

-Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.


What's the difference between size, fit, cut and material?

-The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.


Why do designer sizes vary?

-International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.


What if my item doesn't fit?

-If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact our global Customer Service team.

WHAT SHOULD I KNOW ABOUT SHIPPING, TAXES, AND DUTIES?

How much will I be charged for shipping?

-Please be aware that delivery times are not guaranteed. While we aim to deliver within 3-5 business days, delays during transit may occur due to factors beyond our control. We appreciate your understanding that any shipment delays are not our responsibility. Find out more about our shipping policy.


When will I receive my item and how can I track delivery?

-Once your order is confirmed, we'll dispatch it within 2 business days. Delivery takes between 3-5 business days, depending on your location. Tracking information and an estimated delivery date will be provided by email. You can also follow its journey by heading to 'My Orders' in your account.


How can I change my order address?

-We can help you manually change your shipping address if your order has not been processed. If your order has been processed but hasn’t been shipped, we will submit your address change request first to our boutique partner. We will get back to you as soon as it is confirmed that your shipping address can be changed. If your order is already in transit, we are unable to change your shipping address anymore. Please contact info@fashdes.com for further assistance.

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Delivery

Every purchase includes customs duties and free shipping (certain terms and conditions may apply), so you won’t need to pay additional fees upon receipt of your imported item. More details can be found below.

  • Delivery duties are included and calculated at the time of checkout. The price you see is the price you pay.
  • You will only be given one total payment amount if you purchase multiple items from various luxury boutiques.
  • You will receive a confirmation email after placing an order and another email with your tracking number once we’ve shipped your order.
  • If any problems arise while processing your order, you will receive an email with a description of the issue or a request for further information.
  • In some cases, we might need to check with your card issuer to confirm your order. We always do our best to keep delays to a minimum and ship your items as quickly as we can.
  • Once you receive your order's tracking number, your personal, shipping, and order information cannot be changed or modified anymore. Please ensure all details are correct prior to checking out. For further assistance, contact us at info@fashdes.com.

Shipping and Tracking

We only offer express international shipping to ensure that your items arrive quickly and securely.

United States & International Regions

  • FREE International Priority Service (3-5 Business Days) on orders over USD 200.00
  • USD 25.00 via International Priority Service (3-5 Business Days) on orders below USD 200.00 

Hong Kong

  • FREE International Priority Service (1-5 Business Days) on orders over HKD 1500.00
  • HKD 160.00 via International Priority Service (1-5 Business Days) on orders below HKD 1500.00

 Australia

  • FREE International Priority Service (1-5 Business Days) on orders over AUD 300.00
  • AUD 30.00 via International Priority Service (1-5 Business Days) on orders below AUD 300.00

 United Kingdom

  • FREE International Priority Service (1-5 Business Days) on orders over GBP 150.00
  • GBP 15.00 via International Priority Service (1-5 Business Days) on orders below GBP 150.00

Canada

  • FREE International Priority Service (2-3 Business Days) on orders over CAD 250.00
  • CAD 40.00 via International Priority Service (2-3 Business Days) on orders below CAD 250.00

 Japan

  • FREE International Priority Service (1-5 Business Days) on orders over JPY 30.000
  • JPY 4.500 via International Priority Service (1-5 Business Days) on orders below JPY 30.000

 United Arab Emirates (UAE) 

  • FREE International Priority Service (1-5 Business Days) on orders over AED 1100.00
  • AED 75.00 via International Priority Service (1-5 Business Days) on orders below AED 1100.00

 Singapore

  • FREE International Priority Service (1-5 Business Days) on orders over  SGD 300.00
  • SGD 30.00 via International Priority Service (1-5 Business Days) on orders below SGD 300.00

 Sweden 

  • FREE International Priority Service (1-5 Business Days) on orders over SEK 300.00
  • SEK 250.00 via International Priority Service (1-5 Business Days) on orders below SEK 2000.00

Switzerland 

  • FREE International Priority Service (1-5 Business Days) on orders over CHF 190.00
  • CHF 20.00 via International Priority Service (1-5 Business Days) on orders below CHF 190.00

Austria, Belgium, Estonia, Finland, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Slovenia, Spain

  • FREE International Priority Service (1-5 Business Days) on orders over  EUR 200.00
  • EUR 20.00 via International Priority Service (1-5 Business Days) on orders below EUR 200.00

 

Please note that we cannot guarantee delivery time. Deliveries may take longer in some cases.

  • Once we ship your order, you will receive an email with the tracking number. You can also find information about your purchases by signing in to your account and visiting the order history section.
  • If you purchase multiple items from multiple luxury boutiques, those items will be shipped separately.
  • We use DHL Express, UPS, and FedEx to handle expedited shipping worldwide. Deliveries are normally made Monday to Friday, between 9 a.m. and 5 p.m. (local time). We coordinate closely with our shipping companies and partner boutiques to minimize delays.
  • Deliveries may take longer during Italian public holidays.

Customs Duties and Taxes

Customers from the European Union:

  • There are no customs duties for orders shipped to countries within the European Union. However, Value-Added Tax (VAT) will be calculated at checkout.

Customers outside the European Union:

  • For orders shipped to countries outside the European Union, delivery duties are included and will be calculated at checkout. The price you see is the price you pay.
  • There are no hidden costs. Any customs or import duties are included, and the final amount will be displayed to you at checkout.
  • Should you refuse to accept a parcel, you take full liability for all postal charges, return shipment costs, customs charges, and handling fees.
  • Please note that we are unable to undervalue orders or to mark them as a gift.

Package Delivery

  • Your purchase(s) will be sent to the specified delivery address and/or the address of a third party that you identified during the order process; such indication authorizes Fashdes to deliver the product to a third party at the specified address.
  • If you fail to retrieve a package or refuse delivery for any reason, you will be responsible for the contents of that order, and you will not be eligible for a full refund by Fashdes.
  • In certain situations, the delivery partner may offer optional services for your order, such as:
    • Signature Release: opting out of signature upon delivery.
    • Redirecting to a neighbor, reception, or security desk.
    • Scheduling a delivery date.
    • Collecting from a nearby collection point.

By choosing any of these, including any default preferences set with our delivery partner, you acknowledge and agree that Fashdes will not be held responsible for any loss or damage resulting from these delivery options.

  • Fashdes will not be responsible for packages once they are marked as delivered. We are only responsible for the package until it is delivered and do not extend beyond that point. After the shipment reaches its intended recipient, we assume no liability for the items. Additionally, any delays during shipment fall outside our responsibility. The title to the goods remains with Fashdes until they are delivered to the specified shipping address.

Shipment Redirection

By redirecting a shipment on your own, you have explicitly agreed to take responsibility for any loss or damage that may occur after the Redirection Request has been made by you. As a result, we highly recommend considering the risk involved before redirecting packages on your own. If you need to redirect your package, please kindly reach out to our Customer Service team at cs@fashdes.com and your Redirection Request will be processed ASAP by our team. It is important to note that we are neither responsible, nor able to investigate and reimburse any loss, damage, or delivery-related concerns that may arise thereafter.

This completes the updated purchases and shipping policy for Fashdes.

Return

Return Policy

  • We only accept returns within 14 days of delivery. If 14 days have passed since the delivery date of your purchase, we will not be able to accept your return request.
  • We do not accept returns for fur/padded/down coats and/or jackets. For more information on these returns, please reach out to our Customer Service team.
  • Returns that do not comply with our policy will not be accepted. Please read our policy thoroughly before submitting your return.

We do not offer free returns. 

Since you are importing luxury goods directly from Europe, all returns will be processed by customs in Italy.

Return Fee:

  • Australia: AUD 50
  • Canada: CAD 40
  • Europe: EUR 30
  • Hong Kong: HKD 275
  • Singapore: SGD 50
  • United Kingdom: GBP 28
  • United States & International: USD 35

Return fees and shipping protection are non-refundable. In the case of rejected return items, additional shipping fees will be charged to return these items to the customer.

Please note that colors may appear slightly different on your computer monitor, mobile device, or tablet. We strive to display colors as accurately as possible but cannot guarantee that your display will show the exact color.

We monitor the number of returns made by each customer. Our team may flag any return and refuse it at our discretion. Excessive returns may lead to the closure of your Fashdes account.

Requesting a Return

Please carefully read and accept our return policy below before proceeding to the next step:

  • Import duties/taxes are non-refundable as customs collect them in your country.
  • We do not accept returns at our Wyoming office. All returns must be shipped back to our partners in Europe. Returns sent to our Wyoming office will not be accepted, and a refund will not be issued.
  • If you refuse delivery for any reason, you are responsible for the contents of that order and will not be eligible for a full refund from Fashdes.
  • Items from different boutiques should not be returned together. Please return each item individually using separate shipping boxes and return labels.
  • We do not accept returns for fur/padded/down coats and/or jackets. In exceptional circumstances where we accept such returns, in addition to the standard return fee of USD 35, you will also be responsible for an additional expense related to customs and duties of USD 120. In rare cases, this amount could be higher. Please contact our Customer Service team for more information on these returns.
  • If you are requesting a return for multiple items under one order, please submit each item separately so we can upload the return label for each return. (Different items are going to different boutiques.)
  • All returns must be shipped back from the initial shipping address.
  • We only accept returns within 14 days of delivery (items must be in original condition), which means unworn, unwashed, unused, and undamaged.
  • Items must be returned in their original packaging with tags and labels still attached (returns will not be accepted if any tags or labels are removed from the item).
  • All returns must include the dust bag, brand box, shoebox, and all original packaging as these items are considered part of the product.
  • If an item has Fashdes security tags/stickers/brand tags attached, it must be returned with the tag in its original position.
  • Do not use your own return label.
  • All returns must be shipped back to Italy using the return label provided by us.
  • If items are returned without our approval, shipping costs, taxes, and customs fees will be the customer's responsibility. No refund will be issued.

Refer to the list above for the cost of the return label.

Pick-up: If you'd like to schedule a pick-up, please contact us at returns@fashdes.com after you receive the return label (only eligible for DHL labels and US customers).

By proceeding to our return center at the bottom of this page, you acknowledge and agree to the return policy outlined above.

Exchanges are treated like returns. You must first return the original item if you want to exchange a product. Since our products are sourced from our boutique partners in Italy, you will need to place a new order for the new item you wish to purchase.

Refunds Once your returned item has been received by our boutique partner, it may take up to 5-7 business days to verify that it complies with our return policy. Please note that refunds may also take up to 14 days to appear in your account, depending on your bank or credit card provider.

Once the return is processed and verified, you will receive a refund for the price of the order, excluding the total return shipping cost and import duties/taxes.

Thanks for contacting us. We'll get back to you as soon as possible.

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