FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

The Story Behind Fashdes

How do you offer such a wide range of products?

Fashdes offers a wide range of products through collaborations with select boutiques from around the world. Each item listed on the platform is sourced directly from partner boutiques’ latest collections, ensuring both variety and authenticity. In addition, Fashdes continually expands its product portfolio by forming new partnerships with boutiques globally.

How does the order process work?

The order process at Fashdes is simple and efficient:

  • Product Selection: Customers browse and add items from select boutiques across Europe.
  • Order Processing: Once an order is placed, it is forwarded to the respective boutique or supplier.
  • Preparation & Shipping: The supplier prepares the item and ships it directly to the customer via DHL Express, UPS, or FedEx.
  • Tracking Information: When the order is shipped, the customer receives a tracking number via email.
  • Delivery: The package is delivered to the customer’s provided address through express international shipping.

Shipping & Delivery

Which countries do you ship to?

Fashdes ships to most countries worldwide. All orders are dispatched directly from partner boutiques in Europe and delivered via DHL Express, UPS, or FedEx with fast international shipping.

Free shipping is available for most regions on orders over $200 (regional differences may apply).

Please note that customs duties and import fees may apply for customers outside the European Union, and these are the responsibility of the recipient.

How long does delivery take?

Delivery times vary depending on the destination country, but most orders arrive within 3 to 5 business days after shipment.

All orders are dispatched from partner boutiques in Europe and shipped via DHL Express, UPS, or FedEx.

Once your order has been shipped, you will receive a tracking number to follow your delivery online.

Who is responsible for customs duties and import fees?

Customs duties and import fees are collected by the shipping carrier (such as DHL) in accordance with your country’s local regulations. These charges are the responsibility of the customer and must be paid directly to the carrier.

Fashdes does not collect or pay these fees on behalf of customers.

If the payment of import duties is refused or the delivery is declined, the order will be classified as a refused delivery, and a $150 processing fee plus applicable customs charges will apply.

Can I cancel my order?

Orders placed on Fashdes are usually processed by the boutique very quickly. Therefore, once an order has been confirmed, it cannot be canceled.

In special cases, if the order has not yet been shipped, you may contact our support team to request a cancellation — this will be reviewed on a case-by-case basis.

Once the shipment has been completed, you may initiate a return request in accordance with our return policy.

Returns & Refunds

What is Fashdes’ return policy?

Fashdes accepts returns within 7 days of delivery.

Please note the following conditions:

  • Items must be unused, undamaged, and in their original packaging to qualify for a return.
  • Fur and padded jackets or coats are not eligible for return (exceptions may apply with additional customs fees).
  • A $50 return fee applies to all returns.
  • Refused deliveries are subject to a $150 processing fee plus any applicable customs charges.
  • Excessive returns may result in account suspension.
  • Shipping costs, customs duties, and import taxes (duties & taxes) are non-refundable.
When will I receive my refund?

Once the returned item reaches us, it undergoes an inspection process.

If the return is approved, the refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or payment provider.

Please note that shipping costs, customs duties, and import taxes (duties & taxes) are non-refundable.

Are shipping fees and import duties refundable?

No. Shipping costs, customs duties, and import taxes (duties & taxes) are not refundable under any circumstances.

These charges are collected by third-party couriers and local customs authorities, not by Fashdes, and therefore cannot be reimbursed even if you return your order or refuse delivery.

What happens if my return doesn’t meet Fashdes’ requirements?

If a returned item does not meet Fashdes’ return conditions — for example, if it has been worn, damaged, or is missing its original packaging — the return will not be accepted.

In such cases, the item will be sent back to the customer at their expense, and the refund will not be issued.

Fashdes reserves the right to decline any return that does not comply with the stated policy.

Product Questions

Are all Fashdes products new and authentic?

Yes. Every item listed on Fashdes is 100% new and authentic.

All products come directly from verified partner boutiques and are sourced from official brand collections across Europe.

Fashdes does not sell pre-owned, second-hand, or replica products — every piece is guaranteed to be genuine and delivered in its

How often are new items added to Fashdes?

New products are added to Fashdes regularly throughout the week.

Our partner boutiques across Europe continuously update their inventories, and these updates are reflected on the site in real time.

This means you’ll always find the latest arrivals and current-season collections from luxury brands as soon as they become available.

What should I do if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact our customer support team immediately at cs@fashdes.com within 48 hours of delivery.

Include your order number, photos of the item, and a brief description of the issue.

Our team will review your case and provide instructions for return or replacement.

Please note that claims submitted after 48 hours of delivery may not be accepted.

Is Fashdes officially affiliated with the brands or designers featured on the site?

Fashdes is an independent luxury marketplace and is not directly affiliated with the designer brands featured.

All products are sourced through authorized partner boutiques across Europe, ensuring that every item is authentic and brand-certified.

This structure allows Fashdes to offer a wide selection of luxury pieces from multiple designers in one trusted platform.

Sizing

How does sizing work on Fashdes?

Sizing information varies depending on the brand and country of origin. Each product page includes a detailed size guide or a conversion chart to help you find the best fit.

Since Fashdes partners with multiple European boutiques, most sizing follows EU standards, but you can easily convert to US or UK sizes using the provided chart.

If you’re unsure about your size, we recommend checking the brand’s official size guide or contacting cs@fashdes.com for personalized assistance.

What happens if I order the wrong size?

If you order the wrong size, you may request a return within 7 days of delivery in accordance with Fashdes’ return policy.

Items must be unused, undamaged, and returned in their original packaging to be eligible.

Please note that a $50 return fee applies, and shipping costs, customs duties, and import taxes are non-refundable.

Once your return is approved, you can place a new order in the correct size.